Shipping & Returns

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

• Standard Shipping — 3–7 business days. Calculated at checkout based on weight and destination.
• Express Shipping — 1–3 business days. Available at an additional cost.

All orders are shipped with temperature-controlled packaging when required. Peptides are shipped in sealed, light-protected vials with desiccant packs.

We currently ship within the United States. International shipping may be available for select destinations — contact us at support@regenpurerx.com for international inquiries.

Once your order ships, you will receive an email with a tracking number. You can also check your order status from your account page.

If your order arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and may reship or refund at our discretion.

Due to the nature of specialty products and strict quality control requirements:

• Unopened products may be returned within 14 days of delivery for a full refund, provided they are in original sealed condition.
• Opened or used products cannot be returned due to contamination and safety concerns.
• Damaged products — contact us immediately with photos. We will issue a replacement or refund.

1. Email support@regenpurerx.com with your order number and reason for return.
2. We will provide a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Ship the product back in its original packaging with the RMA number clearly marked.
4. Refunds are processed within 5–7 business days of receiving the returned item.

Approved refunds are credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged in transit).

For shipping questions or return requests, contact us at:
support@regenpurerx.com